Stress Free Clinic

You may have noticed a few changes when you have come in to the clinic recently. Perhaps you were asked to keep your dog away from another, or to put your cat up on top of the fridge or on the chair, maybe you were even asked to go straight in to an empty consult room to await the vet.

These changes are not aimed only at you and certainly do not mean you have done anything wrong!

We are taking some big steps and doing a lot of study to become an accredited 'Stress Free Clinic.'

What this means is that we are taking a look at how all of our patients behave in the clinic environment from weigh ins and vaccinations to hospital visits and surgical stays. We want to create an environment where your pets are comfortable and possibly, even relaxed.

We have learnt that a stress free clinic actually starts with you! There are many things you can do at home, before you come to the vet to help the visit go as smoothly as possible.

For example, I can not count how many times I have answered the phone to a client saying 'I'm so sorry! I am going to be late/ miss my appointment today, as soon as my cat saw the carrier he/she did a runner!'